1. PERSONAL DETAILS
Information you provide will be forwarded to the Owner of the property who may contact you with regard to your forthcoming reservation.
Your details will not be shared with any third party.
2. YOUR HOLIDAY HOUSE
You can arrive at your accommodation after 16:00 hours on the start date of your holiday
and you must have vacated the property by 10:00 hours on your final day.
You can check in by yourself with a safety key box. You get this code a few days before your arrival day. Make sure you put the keys back in the box and close it properly on your departure day. A loss of the keys will be charged from the Good House keeping Deposit.
You agree to keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived.
The numbers in your party must never exceed the stated house capacity except by prior written agreement. This may invalidate the house insurance.
If you have arranged to take a pet with you, please observe the individual house regulations.
Pets must not be allowed in bedrooms or on soft furnishings, and must not be left unattended in a property.
3. RENTALS AND CHARGES
Reservations are confirmed when details have been checked and approved by the owner. In order to secure a reservation you need to pay a deposit payment of 30% of the total rental. On receipt of your deposit, the owner will confirm your reservation by email (or post). You are then responsible for the balance of the rental, which is due no later than 4 weeks prior to your arrival. If your holiday is within the 4 week period, you are required to pay the full rental. There is a 48 hour cooling off period from the time of booking during which you may receive a full refund.
Fuel/electricity/water Included
Fuel is included in the rental this does not mean unlimited. Central heating systems will be set on timers for certain periods of the day to keep the house
acceptably comfortable in all seasons. We encourage our guests to switch off lights when not needed.
4. SMOKING
Arnisdale House is non-smoking. If smoking is detected following your stay, the full Good Housekeeping Deposit will be withheld.
5. FREE INTERNET SERVICES
Where the owner advertises internet services, neither the owner is responsible for any failure of this service where the problem originates elsewhere or is
an area problem or a service provider problem. No compensation is payable in the event of this service failing, being unavailable or too slow. Please ensure that you have checked that the broadband is suitable for your intended use. Where properties have satellite broadband an allowance is given and further usage
may be available at cost.
5. YOUR RESERVATION
You must be 21 years or over when you book this accommodation and be staying at the property. Arnisdale House has the right to refuse any reservation prior to the issuing of any confirmation in writing. When you receive your confirmation you must check all the details carefully for accuracy and contact the owner immediately if you find any discrepancy.
7. RESERVATION CANCELLATION OR ADJUSTMENT BY US
Arnisdale House hopes that it does not have to either cancel or adjust your reservation in
any way: however, as unforeseen problems do occur, the owner would contact you
immediately to discuss any proposed cancellation or adjustment..If the alternative is unacceptable to you,the Owner will refund all of your original rental deposit.
8. CANCELLATION BY YOU – PLEASE ENSURE THAT YOU ARE
PROTECTED BY CANCELLATION INSURANCE
If you have to cancel your reservation you must telephone the owner on the number shown on your booking confirmation as soon as the reason for the cancellation occurs. You must also confirm your cancellation by post or by email. The day on which the owner receives the telephone or email cancellation is the day on which your reservation is cancelled. Deposits and balances are refunded on owner successfully re-letting your week(s). Please note that should you cancel your reservation prior to the balance due date, the balance still remains payable by you and is refunded if the owner has been able to re-let the holiday subsequent to your cancellation. The owner advises that you ensure that your holiday insurance covers you for this. If you cancel your reservation and chose not to pay the balance by the due date and the owner subsequently re-lets your week the deposit is non-refundable. If you have paid in full you have the right to reinstate your booking up to another vacant date.
9. COMPLAINTS
Arnisdale House hopes that you will not have any cause for complaint but, in the event of a problem arising, in the first instance, contact the Owner of the property immediately so that any problem may be speedily resolved, as the Owner must be given the opportunity to rectify the problem.
No complaints can be accepted following departure if the owners have not been contacted during your stay and allowed time to address any issue.
10. LIABILITY
In signing the booking form you agree to indemnify the owner against all loss and damage arising directly or indirectly to the property and its contents from any
deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party. The Owner is insured against loss or injury through their negligence. In the absence of any negligence or other breach of duty by the Owner, the use by Tenants of any house or its facilities is entirely at their own risk.
DOGS
We accept behaved pets (maximum 2)
We request that dogs are never left in the house alone and would be grateful if you could be vigilant about where they may leave ‘evidence’!
Please do not allow dogs in bedrooms or on soft furnishings.If damage (scratches, hair) is fixed on walls, doors, floors, furniture, derived from dogs or cats, the deposit of £300 will be fully withheld.
Brue is a crofting area where sheep roam freely. If your dog is likely to chase sheep please keep on a lead.
Please ensure that any invited guests with pets are aware of these Terms and Conditions.
LINEN
Linen for the beds, one bath towel and one hand towel per person, and tea towels are provided. Please bring your own beach towels. If you use skin bronzing products or hair dyes please bring your own personal towels.
TELEPHONE / MOBILE RECEPTION/BROADBAND
Please check with your mobile phone network provider to ascertain coverage in the area.
Wireless broadband is provided. This is adequate for email and surfing the web.
SMOKING
Smoking inside the house is not allowed. Please note that the Arnisdale House Terms and Conditions allow for a full GHD claim if this is not observed.
If smoking outside, please do not drop cigarette ends on the ground but use the receptacle provided.
Departure Day
We would appreciate it if you would:
Leave the house reasonably clean and tidy
Check that you are leaving the cooker as clean as you found it.
Empty rubbish bins (bin day every other Tuesday – if in doubt please put it out)
Leave the fridge empty
Please report any breakages and malfunctioning items so that they may be replaced
Check that you have packed all your belongings – don’t forget to check for mobile phone chargers etc!
Put the house keys back in the safety key box and close it properly!
Have a safe journey and come back soon!
Should you have any queries regarding the house facilities, please contact the owner.