1. PERSONAL DETAILS
Information you provide will be forwarded to the Owner of the property who may contact you with regard to your forthcoming reservation.
Your details will not be shared with any third party.
2. YOUR HOLIDAY HOUSE
You can arrive at your accommodation after 16:00 hours on the start date of your holiday
and you must have vacated the property by 10:00 hours on your final day.
You can check in by yourself with a safety key box. You get this code a few days before your arrival day. Make sure you put the keys back in the box and close it properly on your departure day. A loss of the keys will be charged from the Good House keeping Deposit.
You agree to keep the house clean and tidy and leave it in a similar condition of cleanliness to when you arrived.
The numbers in your party must never exceed the stated house capacity except by prior written agreement. This may invalidate the house insurance.
3. Bookings are subject to the following terms and conditions:
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A contract between you and the owner will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
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A non-refundable 25% deposit of the holiday cost is payable at the time of booking. Bookings made less than six weeks before your arrival date must be paid in full. The balance must be paid no later than six weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
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All cancellations must be notified in writing. If you cancel your holiday more than 6 weeks before it is due to start, then your deposit will be forfeit. If you cancel less than 6 weeks before the holiday, then the full balance remains due and is not refundable.
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We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
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Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
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No parties or events – the maximum number of persons using the accommodation at any time must not exceed (4 Adults )and only those listed on the booking form can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
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Bookings cannot be accepted from persons under 21 years of age.
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The owner reserves the right to refuse a booking without giving any reason.
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Fuel/electricity/water Included
Fuel is included in the rental this does not mean unlimited. Central heating systems will be set on timers for certain periods of the day to keep the house
acceptably comfortable in all seasons. We encourage our guests to switch off lights when not needed.
4. SMOKING
Arnisdale House is non-smoking. If smoking is detected following your stay, the full Good Housekeeping Deposit will be withheld.
5. FREE INTERNET SERVICES
Where the owner advertises internet services, neither the owner is responsible for any failure of this service where the problem originates elsewhere or is
an area problem or a service provider problem. No compensation is payable in the event of this service failing, being unavailable or too slow. Please ensure that you have checked that the broadband is suitable for your intended use. Where properties have satellite broadband an allowance is given and further usage
may be available at cost.
6. RESERVATION CANCELLATION OR ADJUSTMENT BY US
Arnisdale House hopes that it does not have to either cancel or adjust your reservation in
any way: however, as unforeseen problems do occur, the owner would contact you
immediately to discuss any proposed cancellation or adjustment..If the alternative is unacceptable to you,the Owner will refund all of your original rental deposit.
7. COMPLAINTS
Arnisdale House hopes that you will not have any cause for complaint but, in the event of a problem arising, in the first instance, contact the Owner of the property immediately so that any problem may be speedily resolved, as the Owner must be given the opportunity to rectify the problem.
No complaints can be accepted following departure if the owners have not been contacted during your stay and allowed time to address any issue.
8. LIABILITY
In signing the booking form you agree to indemnify the owner against all loss and damage arising directly or indirectly to the property and its contents from any
deliberate or negligent act or omission by yourself, or any other person or animal accompanying you or any member of your party. The Owner is insured against loss or injury through their negligence. In the absence of any negligence or other breach of duty by the Owner, the use by Tenants of any house or its facilities is entirely at their own risk.
DOGS/PETS
Very sorry, after 1 year accepting pets we have made a decission to stop allowing pets at Arnisdale.
LINEN
Linen for the beds, one bath towel and one hand towel per person, and tea towels are provided. Please bring your own beach towels. If you use skin bronzing products or hair dyes please bring your own personal towels.
TELEPHONE / MOBILE RECEPTION/BROADBAND
Please check with your mobile phone network provider to ascertain coverage in the area.
Wireless broadband is provided. This is adequate for email and surfing the web.
SMOKING
Smoking inside the house is not allowed. Please note that the Arnisdale House Terms and Conditions allow for a full GHD claim if this is not observed.
If smoking outside, please do not drop cigarette ends on the ground but use the receptacle provided.
Departure Day
We would appreciate it if you would:
Leave the house reasonably clean and tidy
Check that you are leaving the cooker as clean as you found it.
Empty rubbish bins (bin day every other Tuesday – if in doubt please put it out)
Leave the fridge empty
Please report any breakages and malfunctioning items so that they may be replaced
Check that you have packed all your belongings – don’t forget to check for mobile phone chargers etc!
Put the house keys back in the safety key box and close it properly!
Have a safe journey and come back soon!
Should you have any queries regarding the house facilities, please contact the owner.